Privacy Policy

This policy explains what Kitchener Snow Removal collects when you ask for snow removal help in Kitchener, what happens to it, and how to have it removed.

What we collect

Whatever you choose to send us. For a snow removal request that is usually your name, phone, email and the address and the details of the job. Calls to this site's number are logged with the calling number and time, and voicemails are recorded and transcribed.

How it is used

Your details go to a single independent snow removal contractor serving Kitchener — the one who will quote on your seasonal residential contracts, commercial lot plowing & salting, sidewalk clearing for landlords or similar job — and to no one else. That snow removal contractor works under their own insurance and any licence the trade requires.

Cookies

No Google Analytics, no advertising pixels, no third-party trackers, and no cookies of our own. The web host keeps ordinary server logs (IP address, page, browser) for security.

Keeping and deleting

Requests are kept for follow-up and bookkeeping, then deleted. Voicemails are removed on a regular cycle rather than kept indefinitely.

Getting your information removed

Write to hello@kitchenersnowremoval.ca. You are entitled under PIPEDA to see, correct or delete what we hold. Messages from us are only about your request, and replying STOP ends them under CASL.